The Customer Authentication process is a security feature of our new online transactions. It allows you access to your customer file only after your identity information has been correctly entered and verified. Express Renewal is the only online feature that does not require customer authentication. With an Express Renewal transaction, only the license plate number or watercraft registration number is displayed - no other customer details are revealed.

Once you have authenticated, the system provides a number of options: renewal alerts for your vehicle plates or driver's license, the ability to renew multiple vehicles at a time, online change of address and much more. You'll only need to authenticate once per session, so if you have several online transactions to conduct, the system will personalize your information for each transaction.

Yes, you can add your name to the Michigan Organ Donor Registry during any driver's license/ID online transaction.

Online enrollment is also available in a standalone transaction by selecting the "Become an Organ Donor" hyperlink under the Driver's License and ID section on Online Services.

Reasons that your driver's license cannot be renewed online may include:

1. You renewed through alternative methods, such as by mail, online, or at a self-service station the last two renewals.
2. Your Social Security number cannot be verified by the Department of State
3. You are not a U.S. citizen -- a non-citizen's legal presence must be verified at the time of renewal.
4. Your license has been canceled or voluntarily surrendered.
5. Your photograph isn't on file or is more than 12 years old.
6. You are listed on the sex offender registry.
7. You have submitted a change of address online within the last 28 days.
8. Your license has been expired for more than four years.
9. Your license is suspended, revoked, or denied.
10. You are turning 21 years old.
11. You have a Commercial Driver's License (CDL) with a hazmat endorsement.
12. You have dual products on system, such as a driver's license and a state ID.