I feel bad since I know its not really Staple employees favourite thing, but I just had a quick question about the system from the back-end.

I returned two items with separate bar codes. I saw the gentlemen put two separate stickers, scan and place them in the same box. One got notified and refunded the same night, the other didn't update to dropped off.

Do different bar codes have varying processing times? Or did the package just get miss-scanned and I just go through Amazon again? I tried but they are asking for a "drop off receipt". I told them Staples doesn't give one? (They never gave me one before.)

Basically asking if its worth going back to Staples and asking for some info that I can forward to Amazon or if I just keep bugging Amazon support about it exclusively. Thanks!

I know these return locations are regional, so we may all get different options. Even with different products, we can get different options. However, over the past couple of months, I've been given only one 'free' option: Staples.

First, it was Khols. They buried the return location in the back of the store, forcing you to go through the entire store. I get it. They want you to buy stuff. Then it became Staples. Have you ever seen the movie Zootpia, with the sloths? That is Staples. They are painfully slow. It doesn't help that the last few times I'm stuck behind a line of people returning two dozen items, all with different codes. Of course, everybody acts surprised that they need their codes, so now we have to wait for them to bring them up on their devices. My last three returns (in the past 10 days) took over 20-30 minutes. I watched a Seinfeld episode while in line to return an item.

Watching the Staples employee tape up a box was just like watching the Sloth in Zootpia.

If I even think there is a .1% chance I may have to return an item, I am not buying it from Amazon. Couple that with their longer shipping times, Target might be my Amazon replacement. My local target is also beta testing curbside returns.

Anyways, that's my vent for the day.

So this’ll probably be a bit unpopular with some people here, but I have a personal Amazon return policy. As a consistent closer, I’m usually alone after 2 or 4pm. Just me, and sure I can call for help for Amazon returns, but that’s just putting a band aid over the problem.

Over the last few months, I’ve started telling Amazon Returns, that our system closes down 10-15 minutes before closing, and we can’t take their return. I do this because I’m typically working with a print customer, or need to clean and grab supplies for tomorrow. They of course throw a little fit and leave.

As most of us understand, these people aren’t customers. They’re people who walk in, use a CONVENIENCE we provide, and walk out. I’m not denying them customer service, because they don’t buy anything with us, they don’t contribute to our sales, they’re not CUSTOMERS.

My ASM finally found out and said he’s going to write me up and get me fired. I don’t care if he does. The store needs me more than I need it.

But I also feel like that it shouldn’t be a huge issue. If I’m alone 4-6 hours a day, doing orders, dealing with print and self service customers, on top of pointless returns, to me, that’s the problem with denying them for 15 minutes? I’d rather prepare for success the next day than curtail my last few minutes on wasted time. That’s how I see it.