Steam
store.steampowered.com › steam_refunds
Steam Refunds
It doesn't matter. Valve will, upon request via help.steampowered.com, issue a refund for any reason, if the request is made within the required return period, and, in the case of games, if the title has been played for less than two hours.
Reddit
reddit.com › r/paydaytheheist › steam approved my refund request at 16 hours played. even if you have more than 2 hours played, write out your reasoning and they'll consider it.
r/paydaytheheist on Reddit: Steam approved my refund request at 16 hours played. Even if you have more than 2 hours played, write out your reasoning and they'll consider it.
September 23, 2023 - "Games and products are eligible for refund within 14 days of purchase if they are marked as “refundable” or “self-refundable”. However, you must have less than 2 hours of runtime on record." same policy as on steam.
Clarification regarding Steam's refund policies? :: Help and Tips
I wasn't super concerned because that isn't what I was doing (the reasons for all were either technical or the game simply not being fun) but that message seems to completely contradict what is on the refunds policy page which says: Steam Refunds Policy eredeti hozzászólása:You can request ... More on steamcommunity.com
Steam’s Refund Policy Is Honestly Impressive
Yes, I think its important to have a good refund policy which is one of the reasons I use Steam for my games. I refunded 7 games this year. More on reddit.com
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December 22, 2024Refund Policy for Early Access Games :: Steam Discussions
Originally posted by judcohan:Refund Policy for Early Access Games I purchased a game (Songs of Conquest) in EA about a year ago in order to support the developer. I did not play it until the official 1.0 release, which was on May 20, 2024. I'm having serious problems with the game, so I tried to get a refund. I was told that I can't get one since more than 14 days have past. However, my reading of the Steam ... More on steamcommunity.com
So steam's refund policy is not to test games, and can result in them blocking refund requests
You should probably do a bit more research on games before you buy them. It most definitely is not the intent of the refund process, and it really shouldn't be shocking they'd block you if you overuse it. More on reddit.com
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June 14, 2024Videos
Steam Support
help.steampowered.com › en › faqs › view › 5FDE-BA65-ACCE-A411
Steam Support :: Common Refund Questions
VAT included in all prices where applicable. Privacy Policy | Legal | Accessibility | Steam Subscriber Agreement
Steam Community
steamcommunity.com › discussions › forum › 1 › 492379439690340519
Clarification regarding Steam's refund policies? :: Help and Tips
1 week ago - I wasn't super concerned because ... which says: Steam Refunds Policy eredeti hozzászólása:You can request a refund for nearly any purchase on Steam—for any reason....
Steam Support
help.steampowered.com › en › faqs › view › 784C-923B-A4A1-C825
Steam Support :: How To Request A Refund
VAT included in all prices where applicable. Privacy Policy | Legal | Accessibility | Steam Subscriber Agreement
Quora
quora.com › Can-I-still-get-a-refund-for-Steam-if-I-had-3-hours-of-playtime
Can I still get a refund for Steam if I had 3 hours of playtime? - Quora
Answer (1 of 10): You might be able to, I had a scenario where I had just under 2 hours but it had been 3 weeks since I bought the game (Rules state it has to be within a 2 week period to be eligible for a refund) I wrote a formal request for a refund and stated that I was on holidays for the pa...
Steam Support
help.steampowered.com › en › faqs › view › 58A1-CCAF-6D1D-2066
Steam Support :: Pre-Order Refunds
VAT included in all prices where applicable. Privacy Policy | Legal | Accessibility | Steam Subscriber Agreement
Steam
help.steampowered.com › en
Steam Support
Log in to your Steam account to get help with your Steam games, contact Steam Support, request refunds, and more. Help is also available if you can't log in, need to reset your password, or recover a hijacked account.
YouTube
youtube.com › watch
How to Refund Games on Steam the Right Way | Step-by-Step Guide 2025 - YouTube
Ways to Support the Channel: https://humblebundleinc.sjv.io/TalePlayOr through Fanatical: https://www.fanatical.com/en/?ref=mdq2nzkSteam Curator Page: https:...
Published May 3, 2025
TheGamer
thegamer.com › home › industry › industry features › steam’s refund policy change won’t affect you unless you’re a lowlife
Steam’s Refund Policy Change, Explained
April 26, 2024 - You can still refund any game if you’ve played for fewer than two hours, within 14 days of purchase. Most of the rules for early access are unchanged, too, except your pre-release playtime is taken into account.
PCMAG
pcmag.com › home › how-to › games › pc games
How to Refund a Game on Steam | PCMag
March 24, 2025 - If you act fast enough, Steam lets you make returns, so there's never any reason to be stuck with a bad PC game. Here's how to get your money back. ... For a long time, the biggest platform for PC gaming didn't have a refund policy. It wasn't until 2015 that Steam introduced a streamlined way to return a PC game.
The Verge
theverge.com › news › entertainment › gaming
Steam will stop issuing refunds if you play two hours of a game before launch day | The Verge
April 24, 2024 - If you pre-purchase a title which is not playable prior to the release date, you can request a refund at any time prior to release of that title, and the standard 14-day/two-hour refund period will apply starting on the game’s release date.
Reddit
reddit.com › r/steam › steam’s refund policy is honestly impressive
r/Steam on Reddit: Steam’s Refund Policy Is Honestly Impressive
December 22, 2024 -
I just had a refreshing experience with Steam that I wanted to share.
I bought two games yesterday, played one for ~ 2 hours and the other for 20 minutes, but neither was for me. I requested refunds for both, and to my surprise, they were approved quickly, with the funds set to return to my account within 24 hours.
In an age where so many companies prioritize profits over their customers, this felt fair and user-focused. It’s nice to see a platform that genuinely seems to care about its community and not just profits
Top answer 1 of 5
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Yes, I think its important to have a good refund policy which is one of the reasons I use Steam for my games. I refunded 7 games this year.
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I was able to refund games I've played longer than 2 hours if I tell them there are technical issues or the games community dead.
Tom's Guide
tomsguide.com › gaming
How to refund Steam games — even after you've played them | Tom's Guide
September 3, 2025 - To be eligible for a Steam refund on that game you now regret purchasing — whether you’re playing on the Steam Deck OLED or one of the best gaming PCs — you have to request your money back from Valve within 14 days of the initial purchase.
Steam Community
steamcommunity.com › discussions › forum › 0 › 4328600953648010453
Refund Policy for Early Access Games :: Steam Discussions
Originally posted by potato:you're confusing early access with advanced access It looks like the policy is the same for both. Nope. Problem is that some companies calls their advanced access to pre-ordered game as an "early access". Below you've link to Steam Early Acccess refund policy: https://help.steampowered.com/faqs/view/6554-ED29-FBDB-1612 Date when game enters "Steam Early Access" counts as a release.
Steam
store.steampowered.com › hardware_order_terms
Hardware Refund Policy
We will use the same means of payment ... the refund. If the purchase was made from a Steam Wallet, we will reimburse only to that Steam Wallet. In any event, you will not incur any fees as a result of such reimbursement. You will have to bear the direct cost of returning the Hardware. © 2025 Valve Corporation. All rights reserved. All trademarks are property of their respective owners in the US and other countries. VAT included in all prices where applicable. Privacy Policy | Legal | ...
Reddit
reddit.com › r/steam › so steam's refund policy is not to test games, and can result in them blocking refund requests
r/Steam on Reddit: So steam's refund policy is not to test games, and can result in them blocking refund requests
June 14, 2024 -
So I know we recently found out steam doesn't facilitate passing deceased members accounts, but did you know 2 hours isn't for seeing if you like the game ?
I also raised a support ticket regarding this, I am not sure if I can post direct support ? but essentially I do spend a bit on games and I was asking how the metric is handled (since Jan this year I had purchased around 37 games and refunded 5 (mostly for issues like no servers in my region, not fun and one that was around the length of play)
Steam support said that based on that they said it doesn't look like I'm refunding to play but whenever you refund you must give a details response, and the only real reason they accept refunds is technical difficulties or hard to play (and things related to those things)
I sent this to my friends and most thought thats what the 2 hours were for so thought I'd share this so you know, also breaking this will basically put a lock on
I genuinely felt like this was the intended purpose, same with my friends but yea guess to many people abused the system or something
Whats your thoughts on this ?
Top answer 1 of 5
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You should probably do a bit more research on games before you buy them. It most definitely is not the intent of the refund process, and it really shouldn't be shocking they'd block you if you overuse it.
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but did you know 2 hours isn't for seeing if you like the game? Yes, since the moment they launched the feature they made it clear
Steam Support
help.steampowered.com › en › faqs › view › 2C02-3563-B72F-F117
Steam Support :: Steam Gifts
© Valve Corporation. All rights reserved. All trademarks are property of their respective owners in the US and other countries. Privacy Policy | Legal | Accessibility | Steam Subscriber Agreement | Refunds
Quora
quora.com › Can-you-get-a-refund-from-Steam-after-playing-a-game-What-is-the-process-for-requesting-a-refund-and-what-are-the-chances-of-success-when-dealing-with-Steam-support
Can you get a refund from Steam after playing a game? What is the process for requesting a refund and what are the chances of success when dealing with Steam support? - Quora
Answer (1 of 2): As long as you played it for under 3 hours and have owned it for less than 2 weeks then the success rate is near 100% unless you’re abusing the refund system to “demo” games and request an endless amount of refunds. The process is simply go to help.steampowered.com, select ...
Football Gaming Zone
footballgamingzone.com › home › football manager 26 beta negativity causes steam to break its refund policy
Football Manager 26 Beta Negativity Causes Steam to Break Its Refund Policy - Football Gaming Zone
October 24, 2025 - Which for a game thats 90% menus ... one: “Valve will, upon request via help.steampowered.com, issue a refund for any reason, if the request is made within the required return period, and, in the case of games, if the title has been played for less than two hours.”...