I need help troubleshooting my brand new tresanti desk I got from Costco (haven't even worked a day yet with it).
It appears that the measurement is off on the desk meaning when I press down it says "bot" but the desk is in a standing position (probably was 40ish inches when I put it in this place). My preferred sitting height is where it usually would bottom out, but now I can't get it to go down.
I've read the other troubleshooting posts and when I disconnect the headphone-like jack it disconnects the power to the controls so I can't move the desk. If I move the desk up as high as it will go it eventually sends an E2 error and never reached 'top."
Does anyone have experience with this issue? The desk is functioning fine (no unusual sounds, feels smooth), it just has the height counter wrong.
TLDR; my new desk says its at 'bot' when it really is a standing position and I need help resetting the height orientation. TIA
Tresanti Desk (Costco) - Need Help
Tresanti desk from Costco is stuck
I was able to fix. One of those three appears to be a sensor that stops motor at top/bottom. It’s the ~1/8” jack looks like headphones. Unplug that one only, move desk up a bit, then plug back in.
FWIW Tresanti sent me a motor replacement before even talking to me about the issue, then I found out how to fix it while it was in the mail. Free extra parts?
My guess is the desk moved past the sensor and sensor is tripped while moving it back up.
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How do I reset my Tresanti adjustable height desk?
How much weight can a Tresanti adjustable height desk hold?
Our adjustable height desks are designed to safely support up to 200 lbs on the desktop. The steel frames and legs undergo rigorous weight testing to ensure stability and durability.
What size desktops are available for Tresanti desks?
We offer a range of desktop sizes, from compact 47″ up to spacious 83″ models. Desktop depths are available in standard 24″ and 30″ options. You can choose the ideal workspace size for your needs.