How do I contact UniUni customer service?
Call US Pacific/Mountain at 1-424-284-2432 or Central/Eastern at 1-315-533-4690; Canada Pacific/Mountain at 1-604-229-2007 or Central/Eastern/Atlantic at 1-647-360-4178 (10 a.m.–9 p.m. EST). Email [email protected] or submit a ticket at uniuni.com/support.
How do I get a refund for UniUni delivery issues?
Contact the seller (e.g., AliExpress) first, as UniUni doesn’t process refunds. If unresolved, file a complaint with BBB or tag @UniUniOfficial on X for pressure.
How do I update my delivery information with UniUni?
Submit a ticket at uniuni.com/support with your tracking number and new details (e.g., gate code). Call to confirm changes, as emails may take 24-48 hours.
I recently had a package shipped via UniUni, which is my first time using this carrier. The tracking status says 'Failed Delivery Attempt' and mentions 'Parcel Returned to Warehouse. Does anyone know where their warehouse might be located so I can pick it up myself? Or who to call?
I sent a support ticket for a package that said delivered to front door, but I never received. The photo he uploaded as proof, was of his hand holding the package in his car. Uni uni got back to me with this email my address is in Tucson Arizona and is clearly typed on the label of the package. 🤦🏾♀️ Uni uni is the worst delivery company ever. The drivers are obviously keeping customers packages, and uploading pictures from anywhere they want.
I replied to this email and still waiting for their response, hopefully they feel stupid sending me those pictures proof.🤣