Factsheet
Videos
What if I have issues with Disney Plus not working on Fire Stick devices?
We know many of you use Fire TV products, and you may stumble across some hiccups from time to time. Of course, you can always try most of the general tips listed above, such as checking if Disney Plus is down, verifying your network is working correctly, etc.
Additionally, there are some Fire TV-specific troubleshooting tips you can try. You can try restarting the device by pressing the Select and Play remote buttons simultaneously until the device reboots. You can also try uninstalling and reinstalling the Dinsey Plus app. Sometimes, simply logging out and logging back into your Disney Plus account may do the trick.
You should update both the device and the Disney Plus app. If all else fails, though, you should just perform a factory data reset on the Fire TV Stick.
How do I change my Disney Plus password?
You can easily change your Disney Plus password from the account menu by clicking Change Password and following the prompts.
Does Disney Plus have its own status page?
Sadly, there is no official Disney Plus status page.
Disney+ wasn't working for my wife and me on our phones. All the content would load, but when we tried to play anything it would just get stuck on a blue circle. Even for downloaded content. The only thing that got it to work for us was to uninstall, hold down the power button until the phone turns off then on again, then reinstall the app. For both my wife and me, when we did this, the download hung around 87%. Give it a minute and it will continue.
All posts regarding tech support or missing content belong here.
Examples of questions are:
How do I cancel?
Why does the app crash on my Fire Stick/Roku/Apple TV?
Why don't the subtitles work correctly?
I am being overcharged for my subscription.
Why is a certain show or movie not on Disney+?
If you are having trouble with the app, please consider including this information:
Device type
Country device is operating in
App version (on the settings page after you tap your profile pic)
Device operating system version (varies per device, might be too advanced for some users to access)
Browse other tech support posts here.
I'm experiencing an outage on Disney plus as anyone else? I'm trying to talk with support and it's very obvious that they don't track anything or talk to each other because I asked them and they can't even give me a straight answer of yes or no. They're just trying to troubleshoot without telling me anything.
UPDATE: After talking with customer service, they were finally able to confirm that there is currently an outage that has been reported and they are currently working on it. There is no ETA on the resolution or any info on what the issue is. Fingers crossed it will be fixed by the time Skeleton Crew new episode drops.