If you're an IT professional and need to enable ESU for your organization, see Enable Extended Security Updates (ESU).

If your child’s device shows a message saying it can’t be enrolled in ESU, it likely means they don’t have the necessary permissions. In that case, you’ll need to enroll the device for them. To do that, you must be set up as a user on that PC. If you aren’t already, your child will need to add you as a user before you can complete the enrollment. Follow these steps to enroll your child's device:

1. Switch to your user account on your child's device by selecting Start and select the account name icon (or picture) of your account.
2. If you are not a user on their device, your child will need to add you as a user on your Microsoft account and configure it as an administrator following the steps here: Manage user accounts in Windows.
3. Once you are signed into your user account, follow the steps to enroll in ESU.

Yes, consumer ESU program enrollment options and timing may vary by region, such as in the European Economic Area (EEA). However, updates are applied consistently across all supported areas. A version of this page with details about ESU in your region is available in the languages listed here and will display for you based on the location of where it is accessed.